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9.1 Monitoring, Measurement, Analysis and Evaluation
9.2 Internal Audit — Preventing System Drift
Familiarity reduces sensitivity. An external auditor identified that supplier reviews were discussed verbally but not documented. The team believed the process was controlled. Objectively, it was not. That observation prevented exposure before a major customer audit.
9.3 Management Review — Leadership That Doesn’t Wait
A management review dashboard showing KPI trends, audit finding status, corrective action closure rates.
Do Your Audits Uncover Real Gaps — Or Repeat Last Year’s Findings?
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